Today, the business is a “Customer-Centered” operation. Delighting the customers is the real nature of the any business carried on. The success of an enterprise depends only if there are enough customers to buy the services offered by the company. Customers being quality conscious, it is the primary responsibility of the business to provide quality product and services to the customers, other wise the business cannot survive and this is a natural factor. Thus, the buyers markets are emerging at a greater pace and at a faster rate. Every business house is aiming to satisfy its customer's needs completely through providing quality products.